BATAIA - Terms and Conditions - Bataia

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Terms & Conditions

Pricing

Our prices are shown in € (EURO). Prices do not include shipping or delivery charges. Orders may be subject to local taxes and/or import duties, which are at your own expense.


Payment

The following payment methods are accepted:

  • Bancontact
  • Visa
  • Mastercard
  • iDEAL
  • KBC
  • Belfius Direct

Shipping

We aim to ship your order on the next business day. In busier periods (such as sales or launches), this might take a little longer. Orders are not shipped or delivered on weekends and holidays. Once your order has been dispatched, you will receive an email with a tracking number and shipping confirmation.

All orders are shipped through Belgian express mail (BPost).

Our shipping rates:

  • Belgium — €8.50 / Free for all orders above €100
  • France/Germany/Luxembourg/The Netherlands — €17 / Free for all orders above €150
  • Rest of EU — €35 / Free for all orders above €200
  • Non-EU — €35 / Free for all orders above €400

We do not ship worldwide, but we do ship to select non-EU countries: Norway, Switzerland, USA, Canada, South Africa, and Australia.


Returns

To ensure a smooth shopping experience, all of our product pages include measurements and sizing advice. If you wish to return an item, you can either exchange it or request a full refund. Returned items must be sent back to us in their original condition (no signs of wear or washing) and packaged in the original packaging. Items bought on sale cannot be returned.

Please request a return form by contacting [email protected], and we will get back to you with further instructions. All return shipping costs are the customer’s responsibility. We cannot be held liable for any items or packages lost in transit.

For our complete return procedures, please refer to the section Returns & Exchanges.


Privacy

This website uses cookies to guarantee the best browsing experience. Cookies are small text files downloaded to your device to collect data while visiting our website. By using cookies, we collect data about your purchases, interests, and navigation behavior. This also allows us to send you relevant advertisements.

You can block cookies through your browser’s preferences. However, this is not recommended, as you won’t be able to complete your purchase on our website. Please read our Privacy Policy carefully before using this website.

By placing an order, you will be added to our newsletter. You can unsubscribe at any time by clicking the ‘unsubscribe’ button in any of our emails. We protect your data by partnering with third-party services that adhere to high data security standards. Your data is not shared for commercial purposes.

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