Returns
We want you to be completely satisfied with your purchase. If for any reason you are not 100% satisfied, you can return your items within 14 days of receipt for a full refund, exchange, or store credit, excluding sale items. Proof of purchase is required for all returns, whether made online at bataia.cc or in-store.
Conditions for Returns:
- Items must be returned in "as-new" condition, unworn, unwashed, and with all original tags and packaging.
- Returns must be made within 14 days of receiving your order.
- All sale items are final and non-returnable.
- Gift cards are non-refundable.
We reserve the right to refuse returns for items that do not meet these conditions. We recommend packaging your return carefully to avoid any damage during transit. We cannot be responsible for items lost or damaged during the return process, so we advise you to purchase insurance for your return shipment.
Once we receive your return package, our customer service team will review the item(s). You will receive an email confirming the receipt of your return and the outcome of the review. If everything is in order, your refund will be processed within 15 business days (excluding any shipping fees). Refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item for a different size or style, you must return the original item for a full refund and place a new order for the desired item. This ensures that the item is available and can be shipped to you immediately.
For assistance with exchanges, please contact us at: [email protected]
Return Procedure
To initiate a return, please contact us at [email protected] and include details about your intention to return the item. We will send you a return authorization and instructions within 48 hours.
Return Shipping:
- Return shipping costs are the responsibility of the customer.
- We do not provide prepaid return labels.
- Ensure you keep a proof of return from your carrier, as we cannot be held responsible for items lost in transit.
Please send your return to the following address:
Bataia
Brusselsesteenweg 101,
9050 Gentbrugge,
Belgium
By following this procedure, you ensure that your return is processed quickly and smoothly. Thank you for shopping with us!